Nia · Messages

Every message, answered.

Your assistant answers Instagram, Facebook, WhatsApp, website chat and texts in minutes, quotes your real prices, checks Square for openings and books the client. You see everything, and you can step in anytime.

5channels, one inbox
24/7answers, in your voice
1 tapto take over
A braider mid-way through knotless braids on a client. Her phone lies face-up on the tray beside her. Close, intimate, hands in focus.
02Braider mid-braid
Answered in 48 secondsInstagram · 10:14 PM
Booked from a DMSat 9:00 AM · deposit paid+$145
How it works

From “how much?” to booked.

Follow one real conversation. Tap any step, or let it play.

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Rules she never breaks

Safe for your accounts.

Each platform has rules about when and how a business can message. Your assistant follows them so your accounts stay in good standing.

Instagram and Facebook

The 24-hour window, respected

Meta lets businesses reply freely within 24 hours of a client’s last message. After that, Nia waits for the client or tells you the allowed option. No spammy follow-ups that could get you flagged.

WhatsApp

Approved templates outside the window

When a client hasn’t written in 24 hours, WhatsApp only allows pre-approved message templates. Nia uses yours, with quick-reply buttons clients can tap.

Escalation

Anything sensitive comes to you

Color corrections, complaints, prices outside your range and anything Nia isn’t sure about go to you with a summary and a suggested reply. You decide.

Missed calls

Missed call? Texted back in a minute

If a caller hangs up, Nia texts them from your business number so they don’t call the next salon on the list.

What’s included

The details.

Website chat bubble

A chat on your website in your colors. We add it for you on the setup call.

Ranges and consults

Quotes ranges like “$180 to $250” and books a consult first when your service needs one.

Deposits through Square

Sends a Square checkout link to hold the slot, by your deposit policy.

English and Spanish

Replies in the language the client writes in. More languages on request.

Escalation rules you set

Pick the topics that always come to you. Nia never guesses on those.

Learns from your edits

When you edit a reply, Nia learns the rule and shows you what she learned.

No surprises

What it can do, and what it can’t yet.

Platforms have rules. We follow them and tell you plainly where the edges are.

Works todayInstagram and Facebook DMs

Answers within Meta’s 24-hour messaging window.

Honest limitTikTok messages

TikTok doesn’t offer business messaging to apps like ours yet. Nia can’t read TikTok DMs.

Works todayText messages

Sent from a registered business number (A2P 10DLC), so carriers don’t block them.

Questions

Messages, answered.

More in the FAQ.

Will clients know it’s AI?
Yes. Nia introduces herself as your assistant the first time she talks to someone, on every channel.
What if a client asks something Nia doesn’t know?
She says she’ll check with you, sends you the question with a suggested answer, and replies as soon as you confirm. She never makes up a price or policy.
Can I see every conversation?
Yes. Every message is in your inbox, with what Nia said and why.
Does it work with my personal Instagram?
You’ll need an Instagram professional (business or creator) account connected to a Facebook Page. It takes two minutes to switch and nothing about your profile changes.

Put Nia to work.

Start your 14-day free trial. Everything starts as a draft for your OK.

14-day free trial · No contract · Live in one sitting

Works with your tools

Plugs into the apps your salon already runs on.

Connect each one with its own secure login. Nothing to install, nothing to migrate.

See every integration