Every review, handled.
Five-star reviews get a personal reply that mentions the actual service. Hard reviews always come to you first, with what really happened according to Square and a calm, honest draft. And happy clients are asked for reviews at the right moment, within Google’s rules.
The good, the bad, the honest.
How each kind of review is handled.
The details.
Auto-reply by rule
Choose which star ratings Nia answers on her own.
Facts from Square
Check-in and service times shown beside every complaint.
Private repair texts
Optional follow-up offers handled by Client Care.
Smart review requests
Asked the day after a great visit, never too often.
Rating over time
See how your rating and review count are trending.
Yelp, read-only
Yelp doesn’t allow app replies, so we show them and remind you.
What it can do, and what it can’t yet.
Platforms have rules. We follow them and tell you plainly where the edges are.
Replies through the Google Business Profile API once you connect your profile.
Yelp doesn’t let apps reply to reviews. You’ll see them, and reply in Yelp.
Google prohibits offering anything for reviews. Nia never does.
Will it ever post a reply to a bad review on its own?
Can it remove bad reviews?
Do review requests annoy clients?
The rest of the squad.
Regulars come back.
Rebooking on each client's rhythm, aftercare that runs itself, and win-backs without coupon blasts.
Client careYour work, posted.
Posts, blogs and Google updates made from your photos, in your brand, with client consent.
ContentNumbers you can trust.
A Monday recap of what your squad booked, verified in Square. Research when you need an answer.
InsightsPut Nia to work.
Start your 14-day free trial. Everything starts as a draft for your OK.
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